q8080 Withdrawal & KYC Guide: Clear Verification, Then Cash Out
By the end of this page you will know how much you can pull out in a day, which document clears your first payout, how long the review runs, and what to fix if a request comes back held. It is written as a checklist, so you can work through it in one sitting.
Your cash-out limits, in one look
Read the questionsEvery request on q8080 is checked against the same four numbers. Learn them now and you will not waste a request on an amount the cashier has to bounce back.
| Item | What applies |
|---|---|
| Smallest withdrawal | ৳600 |
| Daily withdrawal ceiling | ৳200,000 |
| Normal payout time | 40 minutes |
| First payout after KYC | up to 1 hour |
| Document review window | 6 hours |
| Wagering on bonus money | 23× |
The minimum is ৳600 per request, so a ৳250 balance cannot leave the account yet. The ৳200,000 figure is a day total, not a per-request one: three payouts of ৳80,000 in a single day still sit under the ceiling. Standard requests clear in about 40 minutes once your account is verified.
Your very first payout can take up to 1 hour, because the team rechecks the ID against the payment account behind it. After that, the clock settles at the normal 40 minutes. Bonus money carries a 23× wagering requirement, and any amount still locked by that requirement stays out of the withdrawable balance.
Limits rise with your VIP tier
Once you have a track record, the daily ceiling moves up. Tiers are set by monthly turnover, and each one lifts the amount you can take out in a day.
| Tier | Monthly turnover | Daily withdrawal limit | Cashback |
|---|---|---|---|
| Classic | Starts at ৳0 | ৳200,000 | 0.6% |
| Plus | ৳30,000 | ৳350,000 | 0.75% |
| Prime | ৳110,000 | ৳620,000 | 0.9% |
| Elite | ৳370,000 | ৳1,100,000 | 1.05% |
Prime and Elite accounts also get a personal manager, which speeds up anything unusual. Full tier terms sit on the Bonus & VIP page.
From request to bKash: the five steps
The cashier is the same screen you use for deposits. Open it while logged in on your account, then follow this order.
-
01
Open the wallet and pick Withdraw
Tap the balance chip at the top of the lobby, then choose Withdraw. If the button is greyed out, you are not logged in properly, so sign in again through the login page.
-
02
Choose the method that matches your name
bKash, Nagad, Rocket, Upay or bank transfer. The account holder name must be the same name on your ID. A friend's or relative's wallet will be rejected at review.
-
03
Type the amount, within both limits
At least ৳600, and no more than the rest of your ৳200,000 day allowance. The screen shows how much of the daily ceiling is already used, so you can see it before you confirm.
-
04
Confirm and watch the status line
The request moves through Pending, then Processing, then Paid. Most verified accounts reach Paid in 40 minutes. Keep the reference number that appears on screen until the money reaches your wallet.
-
05
First time only: finish KYC before the payout leaves
If you have never sent documents, the request will wait at Pending. Upload your NID, passport or driving licence and a selfie, and review takes up to 6 hours before the payout is released.
Where the money lands, and how long it takes
All five methods use the same cashier, the same minimum and the same review queue. Money moves into your balance in about 5 minutes on the deposit side; payouts settle in roughly 40 minutes once approved.
-
bKash
- Deposit
- about 5 min
- Withdrawal
- about 40 min
-
Nagad
- Deposit
- about 5 min
- Withdrawal
- about 40 min
-
Rocket
- Deposit
- about 5 min
- Withdrawal
- about 40 min
-
Upay
- Deposit
- about 5 min
- Withdrawal
- about 40 min
-
Bank
- Deposit
- about 5 min
- Withdrawal
- about 40 min
Mobile wallet payouts arrive as a message from the wallet itself, so check your SMS inbox as well as the cashier screen. Bank transfers land in the account you registered, and the reference on your statement will not carry the brand name.
Why a payout request gets held, and the fix
Almost every hold we see comes from one of five causes, and four of them are fixed on your side without waiting for anyone.
| What went wrong | What to do |
|---|---|
| Name on the wallet does not match your ID | Withdraw to an account in your own name. If the spelling differs by a letter, send a photo of the wallet's account screen through live chat so the team can note it. |
| Bonus wagering still open | Check the 23× requirement in the bonus section of your account. The withdrawable balance grows only after the wagering is complete. |
| No KYC on file | Upload one photo ID plus a selfie. Review finishes within 6 hours, and the held request continues on its own afterwards. |
| Request above the day's ceiling | Split it. The daily limit is ৳200,000 on Classic, or a higher figure on Plus, Prime and Elite. Send the remainder the next day. |
| Two accounts from one household | Only one account per person is allowed. Message live chat, name the account you want to keep, and the team will close the duplicate and move the balance. |
If the status sits at Pending for longer than an hour with no explanation, open the help centre or start a live chat and quote the reference number. That number is the fastest way for support to find the exact request.
KYC documents q8080 accepts for a first payout
Verification happens once, before your first withdrawal, and never again unless your details change. You need one photo ID from this list.
Accepted photo ID
- National ID Card (NID)
- Passport
- Driving Licence
One document is enough. Whichever you pick, the name and photo on it must match the name on your account, so register with the spelling printed on the card.
How to upload it
-
01
Open Verification in your account menu
On mobile, the same form sits inside the app under Profile. Both go to the same review queue.
-
02
Photograph the front of the document
Lay it flat on a table in daylight. All four corners must be inside the frame, with no thumb over the number.
-
03
Add a selfie holding the same ID
Face and document in one shot, eyes open, no filter. This is what links the ID to the person using the account.
-
04
Submit and wait out the review
Review takes up to 6 hours. You will see the status change in the same menu, and the held payout restarts by itself.
Photos that pass on the first try
Rejected documents are usually a lighting problem, not an honesty problem. A blurred corner or a reflection across the ID number is enough to send the file back, and that adds another review window.
- Shoot in daylight, with the phone steady and parallel to the card, not at an angle.
- Turn off the flash. A glare strip over the photo or the ID number is the most common reason for a re-upload.
- Keep the file under a few megabytes and in JPG or PNG, so the upload does not stall on a slow connection.
- Do not crop the card or edit the image. Screenshots of a photo album copy are rejected.
What happens to your ID after review
Documents go into a restricted verification folder that only the review team can open. They are used to confirm identity and to match the name on your payment account. They are not shown to other players, not posted anywhere, and not sold or passed to advertisers.
If you later change your phone number or add a bank account, the team may ask for the same ID once more to confirm the change. Everything else stays on file, so there is nothing to resend. Account details are handled under the Privacy Policy, which sets out what is stored, for how long and how to ask for a copy.
Before you upload
- Use your own phone, not a friend's, so the file does not sit in someone else's gallery.
- Never send documents to anyone claiming to be staff on social media. Support only asks inside the logged-in chat.
- If a photo was rejected, delete the old file from your device before you take the new one.
Withdrawal questions we hear most
All answersDo I really need KYC before my first withdrawal?
Yes. One photo ID and a selfie, sent once, before the first payout leaves the account. Review takes up to 6 hours. Requests you send before that stay at Pending and continue automatically once the check clears.
What is the smallest amount I can take out?
৳600 per request. The daily ceiling on a Classic account is ৳200,000, and it counts the whole day's payouts rather than each single request.
How long does a bKash payout take?
About 40 minutes on a verified account. Your first one can take up to 1 hour while the ID is matched to the wallet name. Nagad, Rocket, Upay and bank transfer run on the same schedule.
Can I withdraw to a family member's wallet?
No. The wallet or bank account has to carry your own name, the same one printed on the ID you upload. A relative's number will be flagged at review and the request returned.
My withdrawal is stuck at Pending. What now?
Check three things first: whether KYC is complete, whether bonus wagering at 23× is finished, and whether the amount sits under your daily limit. If all three look fine and an hour has passed, start a live chat with the reference number from the cashier screen.
My ID photo was rejected. Do I start over?
No. Retake the photo, bright daylight, flat surface, all four corners visible, and upload it again in the same Verification menu. The queued payout keeps its place and continues after the new file passes.
Does the brand name appear on my bank statement?
Bank transfers arrive with a neutral reference from the payment partner, not the site name. Mobile wallet payouts show up as a normal incoming transfer message from bKash, Nagad, Rocket or Upay.
Set the account up right the first time
Register with the exact name printed on your NID, add your own bKash or Nagad number, and the payout side of this guide looks after itself. Verification then takes one upload and a single review window.
- One name, one ID, one wallet
- ৳600 minimum, ৳200,000 a day on Classic
- 40 minutes to your wallet after review
- Live chat open 24/7 for stuck requests
Nothing on this page is a promise about your own account balance. Limits, review times and wagering terms apply exactly as written above, and 18+ only. If play stops feeling like a choice, read the Responsible Gaming page.